Instructions for return
✦ Application for return service
1. The received product has defects or wrong products, please contact us by phone within seven days of receiving the product, we will inform you of the return method, which will be paid by us, but if it exceeds the seven-day period, we will not accept the return goods.
2. After completing the shopping process, if you find that the order is wrong or you want to purchase more goods, you need to cancel the order, you can go to Order Inquiry> Order Details Inquiry> Cancel Order, cancel the order and then start a new shopping process, select Cancel After the order, the service staff will help you confirm the order process. If the goods have been shipped, you cannot cancel the order.
3. Because the information provided by the orderer is incomplete and cannot be contacted in real time, the goods cannot be sent out in time, or the personal factors cannot be received, etc., causing the customer to not receive the goods within the normal time, please contact us, we will Handled within the first time, but the company is not liable for damages due to any direct or indirect damage caused by the circumstances listed above.
✦ General merchandise
The seven-day appreciation period is based on the provisions of the Consumer Protection Law. Customers (including myself, relatives, friends or administrators) can return the product unconditionally if the product remains in a new state and is completely packaged, seven days after the receipt of the product. Overdue will not be accepted.
According to consumer protection laws and regulations, the right to enjoy a seven-day hesitation period when goods arrive ※ Note! Non-trial period
The returned goods must be in a new state (unused) and complete new packaging, please do not miss any accessories, otherwise it will affect the rights of return.
If there is a demand for the return of non-general goods, such as: sending the wrong goods / defects caused by non-human factors after the goods are damaged or scratched, please within the seven-day appreciation period (calculated from the next day after the completion of the pickup ) As soon as possible, notify the company’s customer service staff, we will confirm the order and product defect identification with you, and assist you as soon as possible.
【Explanation of exchange specification】
Returned goods must be kept in complete packaging (unopened). If the goods are damaged, scraped, scratched or dirty due to improper disassembly and use, or the packaging is damaged and incomplete, making it impossible to resell, or the accessories are not complete, please do not accept .
Due to accounting requirements, if the return order has applied for a triple paper invoice / edited invoice, we will issue an invoice discount form (PDF electronic file) to you after applying for the return. 1.2), returned goods and triple invoices (only required if they are issued) are sent back to complete the return process.
If you do not return goods within Taiwan, you will have to bear the freight for the return goods.
In order to speed up the refund process, the money will be returned directly to the original credit card / remittance account
Credit card payment: For orders paid by credit card, the refund will be refunded to the original credit card account with the card payment, and the details of the refund will be attached to the next bill (about 10-14 working days for the refund operation)
ATM Transfer / Super Merchant Cash on Delivery: If the customer service staff receives and confirms your return application, they will ask you for remittance information via email (account name, bank, bank branch, account number, the above information is indispensable).
Remittance information provision method:
1. The cover of the photocopy book is returned with the returned goods.
2. Take a photo of the cover of the book directly and provide the file in Email.
The above remittance information can be provided in one way, so that we can refund the amount to you. Bank remittance will take 14 working days (depending on the number of operating days of each bank).